FAQ's
Few questions which will help you to make inform decision.
About Aurous Fine Jewelry
A few questions about Aurous Fine Jewelry...
Because we believe luxury should never come at the cost of ethics. At Aurous Fine Jewelry, every piece is crafted with eco-friendly moissanite and lab-grown diamonds, premium metals, and artisanal skill. We’ve celebrated over 5,000 proposals and delivered 100,000+ jewelry pieces worldwide—proof of our commitment to quality, transparency, and customer happiness.
Unlike traditional jewelers, we are built on a mission to combine sustainability, craftsmanship, and accessibility. We use only conflict-free stones, provide fair pricing through our direct-to-consumer model, and treat our artisans like family with fair wages, health support, and safe working conditions. Every purchase also contributes to reforestation and community projects, making your jewelry a celebration with impact.
Yes, what you see is what you receive. We provided detailed CAD designs, certifications, and authenticity stamps, so you know exactly what you’re getting before we start production. Each piece undergoes multiple quality checks before shipping to ensure your jewelry matches your order perfectly.
Founded in 2012 by childhood friends Arthur and Oscar, Aurous Fine Jewelry was created to offer a better alternative to mined diamonds. With over a decade of expertise, we specialize in moissanite and lab-grown diamond jewelry that’s conflict-free, sustainably crafted, and beautifully designed. Today, Aurous is a trusted brand for engagement rings and meaningful jewelry across the globe. Know More
Custom & Personalization
Your story is unique—your jewelry should be too.
Yes, we do. You have to share your dream jewelry images with us, and we will create them for you.
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as follows...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the design process of your jewelry, and if you have a specific design in your mind, send us a picture.
- We will create a CAD (Computer-aided Design) of your jewelry and send it to you for confirmation. If you need any changes, you can let us know, and we will make changes according to your requirements.
- Once the CAD is approved from your side. We will cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
Yes, most of our designs can be customized to suit your taste and lifestyle. As an example, Moissanite can be replaced with Diamond, Sapphires, or Emeralds, and prong styles can be changed from traditional to claw. Simple design changes will add an extra minimal fee. If the ring design changes in a more significant way, like two rings put together, larger or smaller stones are required, a design element is added or removed, or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion. Contact Us to discuss the possibilities or to request a quote.
Yes, all of our designs are meant to be customized with your choice of center stone and metal! Most work well with center stone sizes from 0.30 carats to 15.0 carats, and in many shapes like oval, pear, brilliant, etc. Contact Us for center stone size & shape changes.
Moissanite & Lab-Grown Diamond
We proudly offer conflict-free moissanite and lab-grown diamonds that rival the brilliance and durability of mined stones.
Moissanite is a rare gemstone originally discovered in a meteor crater. Today, it’s created in labs using advanced technology. Known for its exceptional brilliance and rainbow fire, moissanite is durable, beautiful, and an affordable alternative to diamonds.
Yes, Moissanite is available in all shapes like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald, and Cushion. They are also available in all sizes from 0.05ct to 15.0ct.
Yes, all our Moissanite Diamonds are certified and tested by an International Laboratory. We give a physical authenticity certificate card of your diamond jewelry upon request. You must pay a $ 50 USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.
Lab-grown diamonds are real diamonds created in controlled laboratory conditions that replicate the natural diamond-forming process. They have the same chemical, physical, and optical properties as mined diamonds; sparkle, hardness, and durability are identical, but without the environmental and ethical issues.
Appearance: Moissanite has more fire (colorful flashes) while lab-grown diamonds have a classic diamond sparkle.
Hardness: Diamonds (including lab-grown) are the hardest gemstone at 10/10 on the Mohs scale; moissanite is close at 9.25, still highly durable.
Price: Moissanite is more affordable; lab-grown diamonds cost less than mined diamonds but more than moissanite.
Ethics & Sustainability: Both are eco-friendly and conflict-free choices.
It depends on your style and budget:
- Choose Moissanite if you love extra sparkle and want the most budget-friendly option.
- Choose Lab-Grown Diamonds if you prefer the timeless look of natural diamonds but at a more accessible price.
Either way, both stones are durable, ethical, and beautiful, so you can’t go wrong.
Yes, all our jewelry is 100% customized and made to order, so if you want to customize your ring with a grown diamond instead of moissanite, we will do that for you. Contact Us.
Yes, all our lab-grown diamonds are IGI certified, and you will get a physical certificate of your lab-grown jewelry.
Material
Our pieces are crafted using genuine precious metals, including 10K, 14K, and 18K solid gold, and platinum.
Yes, all our Jewelry is made in Solid 10KT, 14KT, 18KT Gold or Platinum. The color of the gold can be chosen from White, Yellow, or Rose.
Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship from our manufacturing unit, we will send it to the International hallmarking laboratory, where they will check the metal authenticity & stamp it.
Manufacturing & Shipping
Know when to get jewelry before placing your order.
Each piece of our ethical fine jewelry is handmade especially for you, with love and care. Your beautiful piece of jewelry will be made in a maximum of 2 to 3 weeks, plus shipping time. Custom, customized, and engraved pieces will require additional time.
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. You must pay $100 USD for rush order charges. Please contact our executives to get the exact manufacturing timing at hello@aurousfinejewelry.com.
Yes, we ship our jewelry all over the world.
Once we dispatch your jewelry from our manufacturing unit, we will update you with the tracking information so you can track your package. If you are facing any error in tracking your jewelry, please contact us at hello@aurousfinejewelry.com.
Yes, you can change the address before the item ships from our manufacturing facility by sending a direct message. Once the item is shipped out, you can't change it. We will not be responsible for any loss of the parcel that occurs due to a wrong address.
Well, yes, you can cancel your order within 48 hours of your order being placed. After that, we will start the manufacturing process. If you would like to cancel your order after 48 hours, then we will cancel it, but at this time, 20% of your order amount will be accrued as manufacturing costs & restocking fees.
We highly recommend contacting our executive for the reason for the cancellation of your order. Maybe something is on your mind, and that's why you want to cancel the order, but you can talk with us. We assure you that all your queries will be solved within 24 hours of your message to our executives.
Return, Refund & Cancellation
We proudly accept returns, cancellations, and refunds.
We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value. Read our Return & Refund Policy HERE.
Custom-designed merchandise, class rings, and specially customized items engraved with personalized information cannot be returned or exchanged.
Resize & Repair
Resize & Repair service wherever you need.
Yes, absolutely. As long as it’s an Aurous Fine Jewelry piece (that is not an eternity band version of one of our designs), we will resize it for free.
If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
You can find more information about returns, resizing, and repairs here.
Email us at hello@aurousfinejewelry.com if you have any additional questions.
Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy. Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page.
(By the way... You can even send your jewelry to us for a FREE thorough cleaning and inspection, so you can always show off that shimmer and sparkle you love!)
Jewelry care is a very important part once you use them regularly. Read our blog to get tips to care for jewelry at home... READ
General Questions
A few common questions...
Contact Us by Emailing at any time (hello@aurousfinejewelry.com). We will revert to you as soon as possible.
Yes, we ship our precious jewelry all around the world with Free Express Shipping Service. Our shipping partners (UPS, FedEx, etc.) will deliver your package to your doorstep with care.
It's very important to know you're exact ring size before you purchase your diamond jewelry. You can check our blog, where we have mentioned how to measure the ring size.
Yes, we offer free engraving service on all our precious fine jewelry.
Yes, you can pay using multiple credit cards. Contact our executives; they will guide you on how to pay using multiple credit cards.
We do not sell only the setting. Our settings are made-to-order, with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi-mounts. Please let us know if we can assist you with selecting a center diamond.
Yes, we offer payment plans. You can make your payment in 3 different parts of your total amount.
First: 35% Payment, so we will start the CAD design process and confirm with you before starting the manufacturing process. If you need any changes, we will do so as per your request.
Second: Another 35% Payment. Now, we will start the cutting & polishing process of your diamond and send the video of your forever one diamond.
Third: The rest of the 30% Payment you have to pay before we ship your jewelry. Once your jewelry is ready to ship, we will share the images & video to confirm with you and ship with express courier service.
Yes, we do make men's jewelry on a customized order basis. Please send us an image, and we will recreate it for you.