✧ Here's our step-by-step process:
1. Upon receiving your order, we'll start the CAD designing and share it with you for confirmation.
2. Once you approve the design, we move forward with manufacturing your custom piece.
3. Before shipping the final piece, we'll send you a video for your satisfaction.
4. Your jewelry will be shipped using Express Shipping Service (UPS Premium, FedEx) for a swift delivery.
5. After receiving your jewelry, we value your feedback and would love to hear about your experience.
✧ Manufacturing Time:
✧ Our aim is to provide you with the fastest delivery possible. All orders are shipped free to your address with express shipping service. As we specialise in custom jewelry, please allow maximum 2-3 weeks for crafting your order before it's shipped. For international shipping, please allow 7-9 business days for delivery. Please note that any duties or taxes imposed by the local government are the customer's responsibility.
✧ Insurance & Delivery:
✧ For your peace of mind, we fully insure each item for the final purchase price from the moment it's in transit until it reaches your destination. A recipient's signature is required upon delivery. While we strive for timely delivery, unforeseen delays by the shipping carrier due to severe weather or unexpected conditions are beyond our control. Kindly note that we cannot ship to PO boxes.
✧ Rush Order Service:
✧ Need your jewelry earlier for a special occasion? No worries! We offer a rush order service. Simply send a message to email@example.com, and our team will promptly connect with you. For urgent assistance, you can also reach us through our live chat, our team will connect with you immediately the same time.
✧ Tracking Your Order:
✧ To track the status of your order, log in to your account on our website or contact our customer service support at firstname.lastname@example.org.
Contact us for more info.:
✉️ Email: email@example.com.
✧ We look forward to providing you with a memorable and exceptional jewelry experience!