Palm Tree Moissanite Diamond Pendant for Women

Lifetime Warranty

• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance for your piece in the unlikely event of a focal stone falling out or becoming damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service, but your jewelry will always be considered under the warranty to avoid high charges.
• If you wear fine jewelry daily, a little wear and tear is normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Please send your piece to us for repairs because we’re the most familiar with each design, and we’re specially trained to work with such delicate pieces.

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.

✧ If your ring does not fit, we offer free resizes. You just pay for shipping (From & To) charges. 

✧ Our current timeline for resizing requests is 1 week from the time we receive your ring.

✧ Ring sizing is not universal, but we are working on a standard ring size. We highly recommend getting the exact ring size. You can check your exact ring size from any local jewelry store, or you can contact our TEAM, who will guide you to get your ring size.

✧ While we have your ring for the resize, we’ll complete a full inspection. As part of our process, we'll automatically take care of any minor issues related to ordinary wear and tear. If we need to do any work that goes beyond that, we’ll send you an intake form. Then, with your approval, we'll re-perfect your ring.

✧ In some cases, we may simply exchange the original ring for an identical ring in your size instead of resizing it. Why? If either a) it would result in a faster turnaround time, or b) the integrity of the design would be affected. An exchange would only apply to bands that are plain gold and don’t feature any stones. And like all of our pieces, the swapped ring would be handcrafted from scratch. Of course, we’ll always contact you if we’d recommend that route.
Clients are responsible for shipping costs both ways (and for international clients, that includes customs fees).

Please Note: If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.

✧ If you need a repair, please contact us at hello@aurousfinejewelry.com. But before you do, here are some important details you should know about how we do repairs:

• Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
  
• After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
      - Replacing or Resetting Stones
      - Replacing the Setting
      - Prong work or replacement
      - Replacing thinner areas of the band
      - Resizing the ring
• Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
• If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
• Clients are responsible for shipping costs both ways.
• Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
  

NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.

We understand that things happen, and fine jewelry is delicate. There are things you can do to take care of your jewelry. Read Here

✧ Returns and refunds are hassle-free when you buy from Aurous Fine Jewelry.

✧ We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✧ To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

✧ You can always contact us for any return questions at hello@aurousfinejewelry.com.

✧ Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.

DAMAGES AND ISSUES

✧ Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

✧ The following items can't be returned or exchanged

✧ Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or Personalised Orders
• Full Eternity Bands
• Items on Sale

✧ If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. We need some processing time to make a new piece, as mentioned on the product page. You have to contact us within 30 days of receiving the piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

✧ Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

Refunds (if applicable) 
✧ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
✧ If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

CANCELLATION

✧ Well, yes, you can cancel your order within 48 hours of your order being placed. Also, we will send an order confirmation email once we receive your order. If you were not able to reply within 48 hours, we will start the manufacturing process of your precious jewelry to deliver it on time. If you would like to cancel your order after 48 hours, then we will cancel it, but at this time, 20% of your order amount will be accrued as manufacturing costs.

✧ We highly recommend contacting our executive for the reason for the cancellation of your order. Maybe something is on your mind, and that's why you want to cancel the order, but you can talk with us. We assure you that all your queries will be solved within 24 hours of your message to our executives.